Policies

FREE US SHIPPING + TRACKING ON ORDERS $35+

Every order is prepared with care and a touch of celestial beauty – while still being conscious of the planet! 

I do my best to choose sustainable and durable packaging wherever possible – this means vibrant compostable mailers and dreamy reusable cards & organza bags to hold your precious pieces.

Customer satisfaction is of utmost importance to me, and I want you to love every part of your order! Please make sure to read the product descriptions carefully and go through the pictures in the product page and the pictures on my Instagram page. 

Feel free to reach out to me with any questions, concerns, or suggestions, and I will be happy to answer them! 

Shipping (US only) - FREE USPS TRACKING

At the moment, I ship only to the US through USPS. Please allow 1-2 weeks for the order to be prepared, though it usually is done within a week. Shipping typically takes 3-5 days, but expect that delivery times will be longer during holiday seasons.

Please understand that I am not responsible for anything that may happen to the package once it has been shipped. If any issues arise in transit, whether they be delays or lost packages, the customer should contact USPS with the package tracking number. If you have had missing packages or issues with USPS, please contact me before you order and we can choose a different carrier – the shipping rate may change.

I make certain to triple check that each piece is in its best condition before I ship, and it is unfortunately out of my control if your order gets damaged during transit. But please do contact me within 48 hours of receiving your order if there are issues with the jewelry, so I can be aware of any future changes that need to be made.

Returns & Exchanges

All orders and transactions from SOLANOIA are final. No refunds, returns, or exchanges.